Customer Focus
One of our Service Managers explained why he loves working for PPC:
“I love the teamwork and synergy between the void (empty property) and responsive teams. We had committed to a void being returned on Tuesday. Late on Friday night the void team notice a leak on a cylinder. No problem, call in help from the responsive team to try and repair it. Monday = ‘Houston we have a problem’ as the cylinder is beyond repair. Monday afternoon we hold a Cobra meeting with responsive, voids and planning team to see what can be done. A replacement cylinder is found and is fitted on the Tuesday and no impact on the void return date.”
And our customers have great things to say about our team too:
"I wanted to pass on my huge thanks and gratitude for all the help and hard work from your tradesperson recently. He had the mammoth task of a complete refit/rebuild of our shower area, it’s superb!
What he’s done is quite simply stunning. He’s very gifted at what he does and clearly enjoys his work. He certainly went above and beyond to help us, and my wife and I are incredibly grateful. It’s very rare to find someone so friendly and helpful! The biggest possible thanks to everyone”
PPC Benefits
At Platform Property Care we’re proud to offer an extensive range of benefits to colleagues that support their financial and personal wellbeing, and recognise their contribution to the Group and ultimately our customers.
- Company vehicles & Fuel Cards (Role dependent)
- All power tools and electrical testing kit provided
- Ipad, Phone, Lone Working Device provided
- Uniform
- 25 Days Annual Leave plus Bank Holidays
- Holiday Buy and Sell Leave
- Enhanced Sick Pay
- Enhanced Family Leave Pay (Maternity, Paternity, Adoption, Shared Parental)
- A Health Cash Plan for Reclaiming Medical Costs (worth up to £1700 per year)
- Green Car Scheme
- Retail Discounts
- Recognition and Reward Scheme
- Pension with Salary Sacrifice option – employer contributions starting at 6% (rising to 12% with increased employee contributions)
- Life Assurance at 3 times basic salary
- Counselling and Mental Health Wellbeing services
- Reservist and Magistrates Leave
- Further Training Opportunities
- Company vehicles & Fuel Cards (Role dependent)
- All power tools and electrical testing kit provided
- Ipad, Phone, Lone Working Device provided
- Uniform
- 25 Days Annual Leave plus Bank Holidays
- Holiday Buy and Sell Leave
- Enhanced Sick Pay
- Enhanced Family Leave Pay (Maternity, Paternity, Adoption, Shared Parental)
- A Health Cash Plan for Reclaiming Medical Costs (worth up to £1700 per year)
- Green Car Scheme
- Retail Discounts
- Recognition and Reward Scheme
- Pension with Salary Sacrifice option – employer contributions starting at 6% (rising to 12% with increased employee contributions)
- Life Assurance at 3 times basic salary
- Counselling and Mental Health Wellbeing services
- Reservist and Magistrates Leave
- Further Training Opportunities
Proud to be Platform
Our values provide us with the blueprint to make a fundamental difference to everything we do. They allow us all to stand out and for you to bring your best – at Platform, you are the difference. Our Values and the Behaviours that support them enable us to drive forward continued success, growth, and high performance. At Platform Property Care, we encourage our teams to live and breathe our values. Here is just one example of why we are proud to be Platform:
Matt & Sam, two of our Gas Engineers helped a vulnerable and visually impaired customer with their heating system controls in a truly inventive way. The customer had struggled for years to control the heating system in their home as they were unable to see the controls.
To support the customer they sourced and installed a voice activated heating controls/programmer that really was life changing for the customer. This made a massive impact for the customer and significantly improved their independence in doing something many take for granted - all down to Matt and Sam bringing their best to work.
Build Your Career at Platform
At Platform we are passionate about growing our own and providing career opportunities for our colleagues. Duncan Palmer, Head of Responsive Repairs, has worked for the Group since 2012 originally joining as an electrician delivering day to day repairs. After 3 years an opportunity became available for him to move into a Lead Engineer role that saw him supporting teams of front line operatives delivering the day to day service, whilst also carrying out void inspections.
Following a restructure not long afterwards, Duncan moved into a Service Manager role, managing a team of 12 electricians and 15 plumbers. The focus now became data, numbers and transparency between management and trade teams trying to break down the stigma of “us and them” and working as one team to deliver a customer centric service.
Due to an internal promotion the position of Operations Manager became available in 2019 and he applied. He successfully moved into this role bringing with him the skills of management he had used in previous roles, to support the team across Worcestershire. This position directly managed 4 Service Managers, who in turn looked after 58 trades colleagues, delivering 60,000 repairs per year. Within this role Duncan has been able to grow the team, moving many formerly outsourced services inhouse.
Duncan has been Head of Responsive Repairs since 2021 and he currently manages 9 Service Managers, who in turn manage 9 Supervisors and 186 trades colleagues delivering in excess of 150,000 repairs per year.
We asked Duncan how he felt about his career development here at Platform and what the future holds:
“Platform has provided me with opportunities I never imagined possible, who knows where I go from here, my short to medium term goals are to make Property Care and the repairs team a sector leading repairs provider, delivering high scoring customer satisfaction, high volume repairs, whilst ensuring team engagement. I want all the trades teams within the repairs area to feel like they are part of what the business is trying to achieve, clear objectives but also the reasons why these objectives are set and how they feed into the bigger picture.“
Apprenticeships
Being an apprentice at Platform allows you to be able to work and learn at the same time and we’re proud of our strong track record with developing our apprentices. Within Platform Property Care apprenticeship opportunities exist across our trades and planning functions. If there is not an Apprenticeship role currently advertised, please register for job alerts.
What could you be doing?
Platform Property Care have several varied, interesting and exciting roles across the team. These are just some of the types of roles available across our Trades and Office functions:
- Work Planner, Planning Administrator
- Gas Engineer, Multi Skill Trades Plumber, Multi Skill Trades Carpenter, Multi Skill Trades Painter & Decorator, Labourer, Grounds Maintenance Operative, Approved Electrician
Our teams operate across the Midlands with roles available in Lincolnshire, Derbyshire, Leicestershire, the West Midlands, Worcestershire, Herefordshire & Gloucestershire. If you cannot see an opportunity in your local area, please contact us at recruitment@platformhg.com.